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Country:, North America, US

City: -77.4512 Virginia, United States

  • Annie - Deja vu

    I was so disappointed to find out that the CD practice test is the same as the prior edition!!! Not really worth it at all... especially if you have the previous edition!! I STRONGLY recommend Saunders!!!!! VERY complete information and great questions, and really well organized!!! LOVED IT!

  • Greg - Microsoft and Amazon don't work together--don't buy the download!

    I just purchased MS Office 365 via Amazon download, installed the software and attempted to authenticate. When I entered the product key I got a message that the key was invalid. I called Microsoft and after working through a telephone tree and being transferred a couple of times experienced the "pleasure" of being told that I would have to call Amazon to get a valid key. I explained that I didn't have a telephone number for Amazon, so the contact gave me one. I called that number and got a recording that the number no longer worked, but that I could go online to and receive service there. After going through a number of worthless screens, I opened the "contact us" link, explained my issue, was transferred a couple of times and then had the frustrating experience of speaking with Mary in Amazon Game and Software who was very insistent that I needed to call Microsoft and get a case number in order for them to do anything. I tried explaining to Mary that Microsoft had specifically told me that only Amazon could issue a valid product key since the product had been purchased from them. Mary adamantly refused to listen to reason, nor would she let me finish a sentence without interrupting me. Ultimately I got a more direct number to Microsoft from Mary, worked my way through a telephone tree and spoke with a helpful gentleman at Microsoft who explained that the product key Amazon had given me in my order was unnecessary and that all I needed was to sign in on my Microsoft account. The first few initial attempts resulted in messages that the MS server wasn't working, but I ultimately was able to sign in an make my software work. I've been a Microsoft office user for many years. I appreciate the features of Excel, Word, PowerPoint and Outlook. I have also been a VERY faithful Amazon customer and have maintained a Prime membership since they first became available. Amazon has always given me good service and on the few occasions in which I have had problems have resolved the issues very effectively. I deeply hope that Mary is not the wave of future Amazon service because if she is I will shop elsewhere.