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Mine broke too. Right at two years foot rest snapped off and they would not repair. Had to buy new frame.
I received the item and the top was damaged. The plastic fastener on one side that allows you to keep the item closed when transporting the crock pot was broken when I received it. I asked customer service at crock-pot whether i should return it to amazon or deal wiht them. They said to send them a picture. I did. They did not respond. I'm sure your all saying to yourselves "seems par for the course these days..." But it shouldn't be. At the very least they could respond to my photo at least stating that they had received it. I won't buy crock pot or any of their affiliate brands again.
As with all of Gina's books this book is amazing. Great time of year to have a slow cooker book. The recipe's are so good! I got my book yesterday and immediately made the chicken and dumpling soup. My family loved it. Highly recommend this book!